Patient Care Coordinator

Looking to gain experience in the substance use and/or mental health field?

We are an organization focusing on the care and treatment of those suffering from substance and alcohol use disorder.
We are seeking Patient Care Coordinators to join our team. Patient Care Coordinator will be responsible for providing support to clients to reduce barriers to treatment and keeping clients engaged in addiction treatment services. They will model competency in recovery and ongoing coping skills while encouraging and inspiring hope for a client in recovery.

Shifts are:

• Morning: 7am-3:30pm
• Night: 3pm-11:30pm
• Overnight: 11pm-7:30am

Essential Duties & Responsibilities:

• Interact with clients in a professional, courteous, empathetic, and supportive way at all times.
• Regularly communicate with Counselors and Nursing staff regarding client issues and client care.
• Encourage positive interactions and conversations amongst clients and staff.
• Transport clients throughout the facility.
• Assure clients adhere to program activity schedule.
• Conduct room checks on all clients.
• Perform census checks every 2 hours (4 times per shift) including after meals.
• Observe clients for inconsistent behavior and report to appropriate staff (Clinical, Nursing, etc.) and include this information in your shift report.
• Assist in the de-escalation of behaviorally compromised clients.
• Monitor client linen and laundry.
• Monitor linen supplies and replenish as needed.
• Ensure soiled linen is placed in laundry bin at the end of every shift.
• Collect laundry bags of dirty clothing and prepare for housekeeping to wash.
• Deliver clean laundry back to clients.
• Search and record new admissions belongings.
• Assist staff with screening the client and their property for contraband.
• Performs other duties as assigned by supervisor.
• Act as a role model for clients and peers!

Minimum Qualifications:

• High school diploma or equivalent
• One (1) year of related work experience

Skills:

• Detail oriented
• Great interpersonal skills
• Strong communication skills
• Be kind - we’re here to help people and provide the best possible client care
• Be empathetic - understand that our clients are here to get better
• Be emotionally intelligent - understand that clients can often be emotional over seemingly insignificant issues, and it's not personal!
• Must be able/willing to de-escalate hostile situations
• Willingness to learn

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.